With the lack of education and misunderstandings about Alzheimer’s disease and other dementias – which eventually impacts thinking, speaking, and behavior – many people with Alzheimer’s and their caregivers would rather not fight the battle of dealing with the public. In fact, families often utilize our home care services to transport and accompany seniors to run errands and attend social events. Because our CAREGivers are educated through an acclaimed training program called CARE: Changing Aging through Research and Education®, they are equipped to handle sensitive situations that arise when people with Alzheimer’s are interacting publically. But family members are often not trained or equipped to assist their loved ones so instead, they either stay home and become isolated or they venture out and find themselves in uncomfortable situations. Home Instead Senior Care is hoping to change this with their public education program, Alzheimer’s Friendly Business. This program aims to offer training to the businesses in your local Minneapolis community which will help educate those serving customers with Alzheimer’s and related dementias and their caregivers, and ultimately ease the daunting task they feel when trying to complete daily routine tasks like banking, shopping, or attending appointments.
Home Instead Senior Care Minneapolis has been busy training local businesses and the latest to jump on board is the Minnesota Orchestra Hall. Beginning in January, 2016 and continuing through April, we are on track to provide training to more than 200 Minnesota Orchestra Hall employees when it is all complete. With the average age of the Orchestra Hall season ticket holder being mid-sixty, the Alzheimer’s Friendly Business program is a great fit. From the employee who holds the door for their guests as they arrive, to the greeters, coat check associate, refreshment servers, ushers, and musicians to the upper level of management, and everyone in-between, customer service is top priority for everyone. Every employee strives to ensure the guest’s experience at Minnesota Orchestra Hall is unmatched, each and every day and that is why they felt it was important to have their employees participate in this training program. The average age of the employees receiving training is 55 years and some employees have been with Orchestra Hall in some capacity for over 40 years. The employees are patient, really understand what their guests need and try to anticipate their requests – the Alzheimer’s Friendly Business training seems to go hand-in-hand with a local business like the Minnesota Orchestra Hall.
Recent research conducted by Home Instead shows that 74% of surveyed caregivers for individuals with a dementia illness report they or their loved ones have become more isolated as a result of this disease, and that 85% of the seniors in this survey report feeling a reduced quality of life. These are disturbing findings that, as a trusted provider of home care services to seniors, we cannot ignore.
Do you want to know more about how your business can become more Alzheimer’s friendly? The Alzheimer’s Friendly Business program starts with a training session, which lasts approximately 45-minutes, conducted by our own Home Instead Senior Care Minneapolis trainers. This program is designed to help local business’ employees understand the disease and provide simple techniques to ensure customers with Alzheimer’s or dementia are treated with compassion and respect. The training program will educate the local business staff in main areas, such as:
- Becoming aware of behaviors commonly associated with Alzheimer’s disease
- Being understanding of the challenges an individual with Alzheimer’s may have
- Assisting with interactions
Once the employees have completed the training, the business will receive a certification, which is valid for 2 years, reflecting the Alzheimer’s Friendly Business designation, and are also given window stickers and other materials to be used for display. Watch this short video to see a training session in action with our friends at Liberty Oxygen and Medical Equipment:
So, join our movement and make your business Alzheimer’s friendly by learning simple techniques to ensure customers living with Alzheimer’s or other dementias are treated with compassion and respect. Help break through the misconceptions of Alzheimer’s disease and ease the challenges of going into the local community for those customers and their caregivers by completing Home Instead’s thoughtful and thorough training program. Call Home Instead Senior Care Minneapolis today at 763-544-5988. Or, if you are a caregiver to a loved one with Alzheimer’s, be sure to tell the local establishments you frequent about the Home Instead Senior Care network’s Alzheimer’s Friendly Business program.